AQUNAMA Assistant
Domain-specific AI assistants for bookings, guest support, and front-of-house operations. Your AI call centre!
Serve. Schedule. Resolve.
AQUNAMA Assistant automates high-volume bookings and guest communications across phone, WhatsApp, web chat, and email. Designed for hotels, restaurants, and service venues, it captures structured data, checks live availability, and triggers workflows in your PMS/POS/CRM, reducing call load and improving service consistency.
- Omni-channel automation: voice, WhatsApp, web chat, email
- Live availability checks and instant confirmations or waitlists
- Policy-aware replies (pricing, deposits, cancellations, house rules)
- Human-in-the-loop escalation for edge cases and VIPs
What You Can Do
Guest Communications
- Handle FAQs (menus, amenities, parking, directions, check-in/out, dress code)
- Send confirmations, reminders, and pre-arrival messages with upsell options
Bookings & Reservations
- Capture dates, party size, room/table preferences, dietary notes
- Confirm, modify, or cancel reservations against the source of truth (PMS or reservation platform)
- Waitlist management, reminders, and no-show mitigation
Core Capabilities
Telephone Integration (Voice)
- Handles inbound calls
- Speech-to-intent, caller verification, and data capture
- Call deflection to WhatsApp or web chat with a secure handoff link
- Voicemail-to-text with automatic classification and follow-up
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WhatsApp & Messaging
- Official WhatsApp Business workflows for booking, confirmation, and modification
- Rich messages (quick replies, calendars, maps, menus) and verified templates
- Conversation state retention across channels
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Structured Data Capture
- Validated forms for dates, times, guest count, contact details, and consents
Availability & Inventory
- Real-time reads and writes to PMS/reservation systems and table/room inventory
- Rate plans, seating plans, and blackout rules enforced automatically
Workflow Triggers
- Create or update records in PMS/POS/CRM and ticketing systems
- Notify teams via staff apps, email, or chat; require approvals where needed
Dashboards & Reporting
- First-response time, booking conversion, deflection rate, unresolved intents
- Transcript search with source citations and action logs
- Exportable reports (CSV/PDF)
Integration
- REST API and webhooks; connectors for common PMS/POS/CRM and inboxes
- Identity and roles for staff consoles (SSO/RBAC)
How It Works (simple)
- Assess & scope booking flows, policies, channels, and data sources.
- Configure & connect telephony, WhatsApp, web chat, PMS/POS/CRM, and email.
- Pilot & tune with KPIs on deflection, conversion, and CSAT; move to production after targets are met.
Applications
Call centers:
enterprise level custom solution for large scale operations
Restaurants:
table management, preorders, event bookings, dietary and seating preferences, confirmations and reminders
Venues & services:
appointment scheduling, group requests, deposits, and post-visit follow-ups
FAQs
Yes. The assistant answers, routes, and completes standard booking and FAQ calls, escalating only when required.
Yes. Full WhatsApp Business flows with templates, confirmations, and modifications are supported.
Yes. Policies are enforced at response time using your PMS/reservation data and rules.
Confidence thresholds, guest tiering, and rules trigger immediate human handoff with full context.
A focused pilot can typically be configured and validated within weeks, subject to system access and policy mapping.
Get Started
Describe your booking flows, systems, and channels. AQUNAMA will propose a suitable pilot.
Contact Us
Still unsure how AI can transform your business? We know where it will.
At AQUNAMA, we do not offer generic solutions—we identify exactly where automation delivers real results and build systems that make it happen. Faster operations. Smarter workflows. Measurable impact.
If you are serious about staying competitive, the next move is simple: talk to us.
No guesswork. No obligation. Just a clear path to deploying AI where it matters most.
Send us an email:
start@aqunama.com
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